Refunds and cancellation

This policy applies to GliderMCP subscription purchases. Cancellation and refund requests are separate actions.

14-day full refund

Request a full refund within 14 calendar days of any subscription charge, including the first purchase and monthly or annual renewals.

This guarantee applies to individuals and businesses worldwide. Using the product during those 14 days does not remove this guarantee.

How to request a refund

Email support@glidermcp.com or visit Paddle buyer support. Include your order reference and the email address used for your purchase. Do not send payment card details.

Paddle processes refunds for purchases made through Paddle. Our 14-day guarantee adds to the rights in its refund policy.

Cancellation

After 14 days, cancellation stops your next renewal. You keep access until the end of your paid period. We do not refund unused time unless required by law.

Open Manage billing with Paddle in your account, use the link in your Paddle receipt, or contact Paddle buyer support. Paddle verifies the email used at checkout. A team administrator who is not the payer must contact the payer. A cancellation request and a refund request are separate actions.

After a refund

A full refund ends the commercial licence for the refunded period. You must stop commercial use under that licence.

An offline licence file may remain technically usable until its recorded expiry. That technical limit does not extend your commercial-use rights after a refund.

Statutory rights

This policy does not limit rights required by applicable law, including withdrawal rights and remedies for faulty or misdescribed software.

Those rights can apply after our 14-day guarantee ends. Nothing here prevents a legally required refund or price reduction.